Marketing
Dec 11, 2025
Advocate, Customer Loyalty, ICG
Bilingualism required: As part of the job, this candidate will be required to produce documents and speak in Mandarin and French; English is an asset.
The Retention Agent is responsible for handling customer calls with the goal of retaining their services and managing escalated calls by applying procedures and finding appropriate solutions. This role requires fluency in Mandarin and French (spoken and written) to provide exceptional support and interpretation when needed. They handle requests from existing customers, provid...
View the full job description
Apply for this job