Marketing
Dec 11, 2025
Advocate, Customer Loyalty, ICG
The Retention Agent is responsible for handling customer calls with the goal of retaining their services and managing escalated calls by applying procedures and finding appropriate solutions. This role requires fluency in Mandarin and French (spoken and written) to provide exceptional support and interpretation when needed. They handle requests from existing customers, provide account and product support, and contribute to improving the customer experience through personalized solutions
KEY RESPONSIBILITES:
Handle customer c...
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