Marketing
Aug 25, 2026
Advocate, Business Client Experience, PRIMUS
Reporting to the Manager, Business Customer Service, the Business Customer Care (BCC) Advocate provides responsive, knowledgeable, and professional post‑sale support to Business Enterprise clients. This includes assisting with account modifications, billing inquiries, cancellations, retention discussions, and general service questions. A key responsibility for this role is retaining customers by resolving concerns efficiently and delivering exceptional service experience. The BCC Advocate manages inbound phone and e...
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